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Your pension can grow to have a significant value, just like a property or your savings.

But what if you pass away before using it? What would happen to your money then?

Your pension doesn’t disappear when you die. You can tell us who you would like to receive your pension pot if you die by naming a beneficiary.

This can be done quickly and easily using the Creative Pension Trust Member Portal.

Find out more below.

What is a beneficiary?

A beneficiary is a person who receives your pension fund after you pass away.

You can nominate anyone you wish to be your beneficiary, such as:

  • Your spouse or civil partner
  • Your child
  • A close friend

You can also nominate more than one beneficiary, so it could be a combination of the above.

The benefits of naming a beneficiary

  • Help make sure your money goes to the right person – You want to make your own decisions about where your money goes, rather than leave it to chance, and be confident our trustees understand your wishes when they are making the necessary checks to finalise any payment.
  • Take care of your loved ones – If you know your chosen recipients will be looked after if the worst happens, you can enjoy greater peace of mind and confidence.
  • Make sure your money is shared fairly – By naming your own beneficiaries, you know there will be appropriate payments for each person.
  • Ease stress for your loved ones after you die – If you’ve named your beneficiaries, there will be far less admin and stress for your loved ones to deal with.
  • Your loved ones can get the money more quickly – If you’ve already named your beneficiaries, it can make it faster to get the money paid to them. There will still be some checks, but our trustees will have your wishes safely recorded.

What happens if I don’t name a beneficiary?

Our trustees will spend time finding potential beneficiaries to your pension.

They’d then make the final decision on who receives payment, which may not reflect what you want to happen to your money.

Step-by-step guide


Log in to the Member Portal from the Creative Pension Trust website.


In the navigation menu, click on Your Pension


Click on Nominations in the dropdown menu


Click Add Nominee if you haven’t previously nominated a beneficiary

If you have, you’ll see the details of the people you’ve already nominated

Tell us how you want your pension to be split between different people by selecting a percentage for each person


To add additional nominees, click Add Nominee - you can add as many as you like


To remove a beneficiary, simply change the percentage for that person to zero


When you’re happy with your changes, tick the box at the bottom to confirm and click Submit


You’ll receive an email confirming the details, together with a six-digit security code. You’ll need to enter this on the Creative Pension Trust Member Portal to complete the process.

Watch how to nominate a beneficiary on the Creative Pension Trust Member Portal below.

Problems logging in?

Find out how to access the Creative Pension Trust Member Portal.

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How do I find my username?

You’ll receive your username by email after you join us and make your first contribution. If you can’t find your username, you can retrieve it through the Creative Pension Trust Member Portal log-in page.

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How do I reset my password?

If you’ve forgotten your password, it can be reset from the Creative Pension Trust Member Portal log-in page. You just need your current username and to be able to answer one of your security questions.

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How do I unlock my account?

For security reasons, your account will be locked if you make five unsuccessful attempts to log in. You can contact us to request that your account is unlocked.

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Common questions from our members

If you’re looking for help to get things done with your account, you’ll likely find answers using the Member Help Centre. Here are a few of the most common questions we receive from members when they receive their statements:

How do I increase my contributions?

More information

How do I change my investments?

More information

How do I change my retirement age?

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Where to get financial guidance and advice when you need it?

You have access to a great range of services and support to help you make the choices that are best for you.

Find out more

Be ScamSmart - Don’t fall foul to pension scams and fraud.

More information

Add us to your device

You can keep a track of your pension at any time by adding a shortcut to your home screen.

Knowledge Hub

For our latest articles and news, visit the Creative Pension Trust Knowledge Hub.

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