Contact us here: In order to help us get your enquiry to the right team member, simply follow our easy 3-step process:

Contact step 1

Please choose one of the four options below:

An Individual or Employee looking for help with...
An Employer or New Business looking for help with...
An Accountant or Payroll Bureau looking for help with...
Someone else

Contact step 2

And what do you need help with?

Creative Pension Trust, Auto Enrolment or Company Pension
Tracing An Old Pension

Contact step 2

And what do you need help with?

Auto Enrolment
Creative Pension Trust
Something else

Contact step 2

And what do you need help with?

Setting up a new customer
Switching to Creative's auto enrolment solution
Technical support
Something else

Contact step 2

And what do you need help with?

Press / Media enquiries
Financial Adviser or Professional Adviser enquiry
Something else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Accessing the Creative Pension Trust Member Portal
Resetting my password for the Creative Pension Trust Member Portal
Finding out how much I have saved
Understanding my annual benefit statement
Updating my details
My retirement options
Opting out
Joining my employer’s workplace pension (Opting in)
Something else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Creative Pension Trust
Group Personal Pension (e.g. Scottish Widows, AEGON, Aviva)

We think this page can help you:

Accessing the Creative Pension Trust Member Portal

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    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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We think this page can help you:

How do I transfer my other pensions to Creative Pension Trust?

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    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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We think this page can help you:

How do I reset my password?

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    Just fill in the form below with a bit more information:

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We think this page can help you:

How do I find my pension fund value?

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    Just fill in the form below with a bit more information:

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We think this page can help you:

How do I unlock my account?

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    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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We think this page can help you:

Understanding your Annual Benefit Statement

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    Just fill in the form below with a bit more information:

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We think this page can help you:

How do I update my details?

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    Just fill in the form below with a bit more information:

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We think this page can help you:

How do I find out about my retirement options?

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    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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We think this page can help you:

How do I opt out?

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We think this page can help you:

How do I opt in?

Need more help? Contact us here

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Can’t find what are you looking for?

Need more help? Contact us here

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We think this page can help you:

Tracing a Creative Pension Trust account

Need more help? Contact us here

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    Just fill in the form below with a bit more information:

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    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting up an Auto Enrolment Pension for my company
Help logging in to payroll portal
Help uploading a payroll file
Something else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting up a new Workplace Pension
Switching from my existing provider to Creative Pension Trust
More information about Creative Pension Trust
Help logging in to payroll portal
Help uploading a payroll file
Something else

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
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  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
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  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting up a new Auto Enrolment Pension

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Partnering With Creative

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Help logging in to payroll portal
Help uploading a payroll file
Help with underpayments or arrears issues
Adding an Authorised Contact to Payroll Portal

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
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  • The name of the employer or company that this enquiry relates to.
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  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
  • Hidden
  • Hidden
  • The name of the employer or company that this enquiry relates to.
  • This field is for validation purposes and should be left unchanged.

  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

  • Hidden
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  • The name of the employer or company that this enquiry relates to.
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  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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  • Great! We'll make sure that your query goes to the right Creative team member.

    Just fill in the form below with a bit more information:

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  • The name of the employer or company that this enquiry relates to.
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    Just fill in the form below with a bit more information:

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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Making a press enquiry

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Referring a Corporate Client

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Finding the right person to speak to

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    Just fill in the form below with a bit more information:

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    Just fill in the form below with a bit more information:

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    Just fill in the form below with a bit more information:

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    Just fill in the form below with a bit more information:

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We think this page can help you:

Introducing our new range of investments

Need more help? Contact us here

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    Just fill in the form below with a bit more information:

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