Contact us here: In order to help us get your enquiry to the right team member, simply follow our easy 3-step process:

Contact step 1

Please choose one of the four options below:

An Individual or Employee looking for help with...
An Employer or New Business looking for help with...
An Accountant or Payroll Bureau looking for help with...
Someone Else...

Contact step 2

And what do you need help with?

Creative Pension Trust, Auto Enrolment or Company Pension
Wealth Management (Private Clients)
Final Salary Pension Transfer Advice (Defined Benefits Pension Transfers)
Tracing An Old Pension

Contact step 2

And what do you need help with?

Auto Enrolment
Exploring new Employee Benefits and Wellbeing Services for my Organisation
Exploring Better Ways to Manage My Organisation's Workplace Pension
Protecting My Business
Creative Pension Trust
Existing Employee Benefits and Services provided by Creative

Contact step 2

And what do you need help with?

Setting Up A New Customer
Making Auto Enrolment Duties Simpler to Manage
Technical Support
Something Else

Contact step 2

And what do you need help with?

Press / Media
Financial Adviser or Professional Adviser
Someone Else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Accessing Creative Pension Trust Member Portal
Resetting My Password for the Creative Pension Trust Member Portal
My Retirement Options
Opting Out
Updating My Details
How Much I Have Saved?
Understanding My Annual Benefit statement
Something Else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Estate Planning
Final Salary Pension Transfer (Defined Benefits Pension Transfers)
Investment Advice
Mortgage Advice
Pension & Retirement Planning Advice
Pension Consolidation Advice
Personal Protection Advice
Something Else

We can usually provide final salary pension transfer advice if you:

– are UK resident
– are 50 or older
– have a transfer value of at least £150,000

OR

– are non-UK resident
– are 50 or older
– have a transfer value of at least £500,000

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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Creative Pension Trust
Group Personal Pension (e.g. Scottish Widows, AEGON, Aviva)

We think this page can help you:

Accessing the Creative Pension Trust Member Portal

Need more help? Contact us here

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We think this page can help you:

How do I reset my password?

Need more help? Contact us here

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We think this page can help you:

How do I unlock my account?

Need more help? Contact us here

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We think this page can help you:

How do I find out about my retirement options?

Need more help? Contact us here

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We think this page can help you:

How do I opt out?

Need more help? Contact us here

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We think this page can help you:

How do I update my details?

Need more help? Contact us here

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We think this page can help you:

How do I find my pension fund value?

Need more help? Contact us here

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We think this page can help you:

Understanding your Annual Benefit Statement

Need more help? Contact us here

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We think this page can help you:

How do I transfer my other pensions to Creative Pension Trust?

Need more help? Contact us here

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Can’t find what are you looking for?

Need more help? Contact us here

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We think this page can help you:

Tracing a Creative Pension Trust account

Need more help? Contact us here

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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting Up An Auto Enrolment Pension for My Company
Help Logging In To Payroll Portal
Help Uploading A Payroll File
Something Else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Employee Financial Education
Group Protection & Healthcare
Salary Sacrifice (Salary Exchange)
Voluntary Benefits & Flexible Benefits
Something Else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Auto Enrolment Solutions
Pension Investment Consultancy
Workplace Pension Services
Something Else

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Business Protection (including Shareholder, Key Person and Business Loan Protection)
Employee Protection

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting Up A New Workplace Pension
Switching From My Existing Provider to Creative Pension Trust
More Information about Creative Pension Trust
Help Logging In To Payroll Portal
Help Uploading A Payroll File
Something Else

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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Setting Up A New Auto Enrolment Pension

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Partnering With Creative

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Help Logging In To Payroll Portal
Help Uploading A Payroll File
Help With Underpayments or Arrears Issues
Adding an Authorised Contact To Payroll Portal

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Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Making a Press Enquiry

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Referring a Corporate Client
Referring a Private Client for Financial Advice

Contact step 3

And finally, choose one of the topics below that matches the closest to your enquiry:

Finding The Right Person To Speak To

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