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Helping you get the most from your Annual Benefit Statement

Get help to access your Annual Benefit Statement and how to take control over your long term savings.

1Log in and download your statement

You can access the Creative Pension Trust Member Portal to download your Annual Benefit Statement. You can also see how your pension is doing, make changes to your account, update your details, and find out more about your plan with us.

See your statement

2Things to consider... 1

If you have other pension pots, combining them can help you stay on top of things. You can easily combine online using the Creative Pension Trust Member Portal.

Combine pensions

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Things to consider.... 2

If you’ve lost details for your pensions or you aren’t sure if you paid into a pension from a previous job, we can help you find out. Use the Find Pensions feature in the Creative Pension Trust Member Portal.

All we need is the name of your employer and a rough idea of when you worked there.

Find lost pensions

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What should I do next?

Build your plan

Now you can build a personalised plan so you know whether you’re on track for the future you want. And if you’re not, we’ll show you what actions you can take today to get back on track.

Make your plan here

Problems logging in?

Find out how to access the Creative Pension Trust Member Portal.

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How do I find my username?

You’ll receive your username by email after you join us and make your first contribution. If you can’t find your username, you can retrieve it through the Creative Pension Trust Member Portal log-in page.

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How do I reset my password?

If you’ve forgotten your password, it can be reset from the Creative Pension Trust Member Portal log-in page. You just need your current username and to be able to answer one of your security questions.

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How do I unlock my account?

For security reasons, your account will be locked if you make five unsuccessful attempts to log in. You can contact us to request that your account is unlocked.

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Common questions from our members

If you’re looking for help to get things done with your account, you’ll likely find answers using the Member Help Centre. Here are a few of the most common questions we receive from members when they receive their statements:

How do I increase my contributions?

More information

How do I change my investments?

More information

How do I change my retirement age?

More information

Where to get financial guidance and advice when you need it?

You have access to a great range of services and support to help you make the choices that are best for you.

Find out more

Be ScamSmart - Don’t fall foul to pension scams and fraud.

More information

Add us to your device

You can keep a track of your pension at any time by adding a shortcut to your home screen.

Knowledge Hub

For our latest articles and news, visit the Creative Pension Trust Knowledge Hub.

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