Over the last 12 months we’ve been working to enhance our member experience.
We’ve pulled together a summary of these changes below, which cover the upgrades we’ve made to our website, member communications, and member education.
Enhancing our Member Experience
Member website
Better support
Member Help Centre
Our new Member Help Centre puts everything about our plans online and answers at members' finger tips, broken down into easy to understand subjects.
VISIT MEMBER HELP CENTREKnowledge Hub
The Knowledge Hub provides a regular, monthly feed of timely content, which we highlight in our quarterly member emails.
VISIT KNOWLEDGE HUBAnimated Introductory Videos
A suite of new educational videos to introduce members to key subjects - from why their pension is so valuable, to investments, retirement choices, and more.
SEE THE VIDEOSHow To Videos
A suite of step-by-step videos to help members navigate the Creative Pension Trust Member Portal to get the most from their account and stay up to date.
SEE THE VIDEOS
Better communication
Your Future
Our quarterly Member Email which highlights our latest Knowledge Hub updates, and provides practical help and guidance.
VIEW THE LATEST ISSUEYour Say
Our refreshed annual member survey, which provides users with helpful information based on their answers and helps us plan future improvements.
VIEW OUR SUMMARY ON THISPension Awareness Week
We're proud supporters of Pension Awareness Week, which offers free guidance and help to pension savers. Members can continue to access these fantastic recorded webinars on a host of subjects.
SEE THE WEBINARSGetting ScamSmart
Pension fraud is increasing, risking the nest eggs of UK employees. We've pledged to combat pension scams and fraud by raising awareness amongst our members across our communications.
FIND OUT MORE
Better user journey
New Member Guide
It's easier to read, explains the basics, and shows members what they get from their membership without any jargon.
DOWNLOAD A COPYNew Investment Choices Guide
Explains how investing works, how our Default Investment Strategy helps those who don't make their own investment decisions, and explains the other funds we offer access to.
DOWNLOAD A COPYRetirement Guide
Explains some of the fundamental choices and the different options available, such as regular income, drawing money from time to time, leaving it to grow, and full encashment.
DOWNLOAD A COPYAdd Us To Your Device
You can add a shortcut to the Creative Pension Trust Member Portal on your device home screen.
Better future…
Launching this month….
Helping members take control of their savings
We've partnered with award-winning fintech, The Pension Lab, so members can bring all their pension pots together into one easy-to-understand dashboard, making it easier to work out how much they've saved and making it super easy to transfer old, unloved pension pots into their active account with us.
LEARN ABOUT THE PENSION LABHelping members make a plan
To help members make a plan for the future, we've also partnered with leading fintech provider, Guiide, to bring simple pension planning to our members. With the Guiide pension calculator, members can see if they're on track for the lifestyle they want in retirement and build a plan to get them there if they're not.
LEARN ABOUT GUIIDE
