Home » Complaints
In the event you are dissatisfied with our service you are entitled to make a complaint. We have a complaint procedure, which is available on request.
If you wish to register a complaint, you can do so using the form below, by telephone or in writing:
In writing: The Compliance Officer, Creative Benefit Solutions Ltd, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA
By telephone: 020 3053 4844
Phone:
020 3053 4844
Address:
Stephenson House,
2 Cherry Orchard Road,
Croydon,
Surrey,
CR0 6BA
| Cookie | Duration | Description |
|---|---|---|
| ApplicationGatewayAffinity | session | This cookie is set by the Laravel Framework. This cookie is used for managing browsing sessions. It enables keeping the web browser traffic assigned to single server. More information: https://laravel.com/https://privacy.microsoft.com/en-us/privacystatement |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category. More information: https://www.webtoffee.com/privacy-policy/ |
| cookielawinfo-checkbox-analytics | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category. More information: https://www.webtoffee.com/privacy-policy/ |
| cookielawinfo-checkbox-functional | 1 year | The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional". More information: https://www.webtoffee.com/privacy-policy/ |
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| cookielawinfo-checkbox-others | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Others". More information: https://www.webtoffee.com/privacy-policy/ |
| cookielawinfo-checkbox-performance | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance". More information: https://www.webtoffee.com/privacy-policy/ |
| JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. More information: https://newrelic.com/termsandconditions/privacy |
| viewed_cookie_policy | 1 year | The cookie is set by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data. More information: https://www.webtoffee.com/privacy-policy/ |
| Cookie | Duration | Description |
|---|---|---|
| __cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. More information: https://www.cloudflare.com/gdpr/introduction/ |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. More information: https://www.linkedin.com/legal/privacy-policy |
| bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. More information: https://www.linkedin.com/legal/privacy-policy |
| lang | session | LinkedIn sets this cookie to remember a user's language setting. More information: https://www.linkedin.com/legal/privacy-policy |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. More information: https://www.linkedin.com/legal/privacy-policy |
| tve_leads_unique | 1 month | This cookie is set by the provider Thrive Themes. This cookie is used to know which optin form the visitor has filled out when subscribing a newsletter. More information: https://thrivethemes.com/privacy-policy/ |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. More information: https://www.linkedin.com/legal/privacy-policy |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. More information: https://policies.google.com/privacy?hl=en-GB |
| _gat_UA-339667-37 | 1 minute | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. More information: https://policies.google.com/privacy?hl=en-GB |
| _gat_UA-4205932-1 | 1 minute | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. More information: https://policies.google.com/privacy?hl=en-GB |
| _gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. More information: https://policies.google.com/privacy?hl=en-GB |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. More information: https://policies.google.com/privacy?hl=en-GB |
| _session_id | session | Cookie set by G2 to store the visitor’s navigation by recording the landing pages. This allows the website to present products and indicate the efficiency of the website. More information: https://www.g2.com/static/cookie_policy |
| attribution_user_id | 1 year | This cookie is set by Typeform for usage statistics and is used in context with the website's pop-up questionnaires and messengering. |
| CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| mf_user | 3 months | Mouseflow sets this cookie to identify whether a visitor is new or returning. More information: https://mouseflow.com/privacy/ |
| Cookie | Duration | Description |
|---|---|---|
| test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. More information: https://policies.google.com/privacy?hl=en-GB |
| VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. More information: https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data/ |
| Cookie | Duration | Description |
|---|---|---|
| _dc_gtm_UA-4205932-1 | 1 minute | No description |
| AnalyticsSyncHistory | 1 month | Used to store information about the time a sync took place with the lms_analytics cookie. More information: https://www.linkedin.com/legal/privacy-policy |
| ApplicationGatewayAffinityCORS | session | This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. |
| AWSALBTG | 7 days | This cookie is associated with Amazon Web Services Elastic Load Balancing functionality. It is used to honor sticky sessions and enable target group stickiness. When the load balancer first routes a request to a weighted target group, the cookie is generated and included in subsequent requests to the load balancer. It is used to route requests to the target group specified in the cookie. More information: https://aws.amazon.com/privacy/ |
| AWSALBTGCORS | 7 days | This cookie is managed by AWS and is used for load balancing. More information: https://aws.amazon.com/privacy/ |
| debug | never | No description available. |
| li_gc | 5 months 27 days | Used to store consent of guests regarding the use of cookies for non-essential purposes. More information: https://www.linkedin.com/legal/privacy-policy |
| mf_700dc8ad-6d18-4a96-a0fd-deb3935c97ad | session | The cookie for identifying a current session on a website. More information: https://mouseflow.com/privacy/ |
| rl_anonymous_id | never | Stores the anonymous ID. By default, it would be the auto-generated unique ID by SDK for each visitor unless overridden via setAnonymousId API. All the subsequent event payloads will contain this data unless cleared from the storage. More information: https://www.rudderstack.com/docs/sources/event-streams/sdks/rudderstack-javascript-sdk/data-storage-cookies/ |
| rl_user_id | never | Stores the user ID set via the identify API. All the subsequent event payloads will contain this data unless cleared from the storage. More information: https://www.rudderstack.com/docs/sources/event-streams/sdks/rudderstack-javascript-sdk/data-storage-cookies/ |
| tl_3257_3258_18 | 1 month | Stores a page visit on the form. More information: https://thrivethemes.com/privacy-policy/ |
| tl_3603_3603_19 | 1 month | Stores a page visit on the form. More information: https://thrivethemes.com/privacy-policy/ |
| tl_5628_5629_26 | 1 month | Stores a page visit on the form. More information: https://thrivethemes.com/privacy-policy/ |
| tlf_18 | 1 day | Shown when the Display Frequency is set to greater than 0 in the Thrive Leads forms. More information: https://thrivethemes.com/privacy-policy/ |
| tlf_26 | 1 day | Shown when the Display Frequency is set to greater than 0 in the Thrive Leads forms. More information: https://thrivethemes.com/privacy-policy/ |
