When something isn’t right

In the event that you are dissatisfied with our service or a recommendation we have made, you are entitled to make a complaint. We have a complaint procedure, which is available on request.

If you wish to register a complaint, you can do so using the form below, by telephone or in writing:

In writing: The Compliance Officer, Creative Benefit Solutions Ltd, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA

By telephone: 020 3053 4844

Submit a complaint

  • This field is for validation purposes and should be left unchanged.

For your further protection, if you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service. Their address and contact details are:

Address: Financial Ombudsman Service, Exchange Tower, 1 Harbour Exchange Square, London, E14 9SR.

Telephone: 0800 023 4567 / 0300 123 9123

Web: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk