The Pension Freedom legislation and regulations have brought material changes to the retirement options available to members of Defined Benefit (DB) Pension schemes.

It is vital that when undertaking a transfer exercise that all the advantages and disadvantages of a transfer are clearly explained to members in accordance with the regulatory framework laid down by the Financial Conduct Authority (FCA) and The Pensions Regulator (TPR). The service provided by Creative Wealth Management meets these requirements.

We can help you with:

  • Enhanced Transfer Value (ETV) exercises for those under the age of 55.
  • Flexible Retirement Options (FRO) exercises for those over age 55.
  • Pension Increase Exchange (PIE) exercises for those members who are in receipt of their scheme income.
  • Business as Usual (BAU) advice to retiring members ensuring that they consider all options when deciding how to take their benefits.

We have excellent DB knowledge and experience of DB Advice. We provide a personal and consistent service to all our clients.

The key to a successful exercise is engagement of members. We make it as simple as possible for members to engage with us by giving them the following options:

  • Dedicated helpdesk Freephone number and a dedicated email address.
  • Optional dedicated website with appointment booking system.
  • Returning our Financial and Risk Questionnaires sent to members in our Introduction letter (ETV & FRO only).
  • Member Presentations.

Member Journey




We maintain the quality and consistency of the member experience through:

  • Member always dealing with the same adviser.
  • Strong project management.
  • Regular team meetings to inform project stakeholders of relevant deadlines, progress of members and any other matters relating to the scheme or exercise.
  • Accurate MI data built to your requirements and reporting on each stage of the process. This helps in maintaining consistency and will flag up any areas that may require extra attention or resource.
  • Full training is given to all advisers and support staff on all aspects of the scheme and options.

Why Creative?

  • Helpline with bespoke telephone number for each exercise.
  • Bespoke website for members if required.
  • Optional group presentations.
  • Optional webinars.
  • Extensive experience of dealing with advice in relation to defined benefit transfers.
  • Desk based and field based financial advisers able to deal with members either over the phone or face to face.
  • Prince2 qualified project managers.
  • Experienced and efficient support staff.
  • Award winning services.


To start a conversation about the creative opportunities we could offer you as a company or individual, get in touch below: