Find out more about your pension and make informed decisions using these help and guidance services.
Member help centre
Whether you’ve just started saving or if it’s been a while since you last thought about it, the Member Help Centre is your first port of call to find out about your pension.
Member portal
Take control of your pension and get the information you need when you need it, so you can be sure you’re making the right choices for the future.
Member guides
Learn more about your workplace pension with us, your investment choices, and your retirement options by accessing your member guides.
How do I find my username?
You’ll receive your username by email after you join us and make your first contribution. If you can’t find your username, you can retrieve it through the Creative Pension Trust Member Portal log-in page.
How do I reset my password?
If you’ve forgotten your password, it can be reset from the Creative Pension Trust Member Portal log-in page. You just need your current username and to be able to answer one of your security questions.
How do I unlock my account?
For security reasons, your account will be locked if you make five unsuccessful attempts to log in. You can contact us to request that your account is unlocked.
The tools you need to stay in control
If you need further guidance and support when it comes to your money or planning for later life, there are government services you can access free of charge.
PensionWise
Book a free appointment to talk through your pension options and make an informed decision. Available to anyone aged 50 or over.