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You want your pension plan to work for you and have uninterrupted access at all times, so it’s very important that you can update your personal details when you need to.

If you want to make any changes to your member account details

Go straight to our website and click the secure link to the Creative Pension Trust Member Portal.

Once there, enter your username and password

Remember that login details are case sensitive, so make sure you type the information in correctly. You can then click to log in.

My Details

In the navigation menu, click on My Details and you’ll be taken straight to your individual profile.

There, you’ll be able to see the information we hold about you, and you can update your details.

For example, you can change your username to something that’s easier to remember, and update your contact details, such as your phone number or email address.

If you were set up on the portal by an employer, they probably provided a work email address.

In that case, we’d strongly recommend that you switch to a personal email address, as that means we can keep in touch with you if you move to a new job.

You’ll receive a verification email if you decide to change your email address, so we can be sure it’s you making the request to change the details.

When you open the email, click the link to complete the process. If you can’t find the email, check your spam folder, as it might have been picked up by your email filter as junk.

Personal Details

You can see your personal details in the My Details panel, which will have been provided by the employer who set up your account with us.

If your pension relates to your current job and you need to make any updates or corrections to your details, let your employer know. They can then update their records and let us know what changes have been made.

If your account relates to a previous job and you aren’t regularly paying into that pension anymore, you can make changes to your personal details yourself.

You can also change your password here.

Your new password should:

Be hard for anyone else to guess

Feature a mix of uppercase and lowercase letters, numbers and symbols

Be something you aren’t using elsewhere

It’s really important to make sure you keep your details up to date, so you don’t lose touch with your pension and can continue making it work for you year after year.

So if you change your email, phone number or home address, please let us know so we can always reach you and put you in the best possible position to plan for the retirement you want and deserve.