Private Clients

Visiting Us – Arrangements for Private Clients

How we’re keeping our customers and colleagues safe

Updated: 03 Nov 2020
On Thursday 05 November, England will enter a second ‘lockdown’ that will run for a period of 4 weeks until Wednesday 02 December. At the time of writing, the government has confirmed that only those who cannot work at home should attend their place of work. For this reason, we have taken the decision to ask our colleagues to work from home.

This means our offices will be closed to visitors for the duration of the lockdown period. We recognise these are challenging times for our customers and we would like to take the opportunity to reassure you that we remain open as usual and on hand to assist you in any way we can – from telephone to web-based video calls.

Our offices have received their COVID-19 Compliance Certificate and we look forward to welcoming our colleagues and customers back soon.

We want to do all we can to safeguard the welfare of our staff and visitors during the COVID-19 pandemic to help reduce the spread of the virus and continue our operations as normally as possible.

Our offices are open and staffed, and we’ve spent the last few months making all the adaptations needed in order to make our environment as safe as possible for our people and anyone visiting us.

If you’re visiting Creative

If you have planned an appointment and are visiting us, please take a moment to familiarise yourself with the arrangements we’ve made to ensure your safety and the safety of those around you:

  • Your appointment will be agreed with the Creative representative you are meeting
  • We will contact you 24 hours prior to your appointment to confirm that you do not have any COVID-19 symptoms and that you are, to the best of your knowledge, in good health
  • If the status of your health changes at any time before your appointment at our offices, we ask that you notify us as soon as possible
  • To ensure we can effectively track and trace any individuals, should it become necessary, you will be asked to sign in and out on arrival and departure. We’ll ask you for your contact details and confirmation of any Creative colleagues you will be meeting. Your data is held securely and in compliance with GDPR regulations. It will automatically be removed after a retention period of 21 days
  • Your appointment will take place in a meeting room with sufficient capacity and space to ensure we and you are able to maintain social distancing at all times. It will not be possible to move around other areas of our offices during your visit. This is to ensure the safety of our staff
  • If you arrive early we’ll as you to wait in our redesigned reception area, which has been adapted to comply with social distancing measures. This will allow sufficient time for meeting rooms to be cleaned before your appointment. If the room is already free, you’ll be shown in by a Creative representative
  • All meeting rooms are cleaned before and after any appointments or meetings, including surfaces and touchpoints like door handles, seats and any adjustable parts and so on
  • If the status of your health changes at any time after your appointment at our offices, we ask that you notify us as soon as possible so we can track and trace any employees that you have been in close contact with
  • In the event that any Creative representative falls ill and we have reason to believe you have been in close contact with them, you will be contacted by us as soon as possible

Other ways to meet your Creative representative

The COVID-19 pandemic has different implicatons for many people. If you need to speak to a representative or adviser but you are shielding or prefer not to meet in person, we will be delighted to do whatever it takes to ensure your comfort.

You can also arrange to meet with us by:

  • Telephone
  • Web-based video chat, including Zoom, Skype and Microsoft Teams

Our COVID-19 Secure Certificate

If you are visiting Creative, you can confirm our compliance by viewing our COVID-19 Compliance Certificate – click here to download a copy.

Thanks for helping us all stay safe together.

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